You placed an online order and have not received a confirmation email? If your order is successful, you will almost immediately receive a confirmation email in your mailbox. If you do not receive this email, make sure it has not ended up in your spam folder. If you have not received a confirmation email there either, please contact us via customercare.velleman.eu. Then we will check for you whether the order has passed in our systems. Sometimes it also happens that you made a typo when entering your email address when you placed the order, so that the confirmation email cannot be sent.