Is your order not what you expected or need? Don’t worry, we’re here to help!
14-day unmodified return policy
You can only return items that are unused and unmodified within 14 days after you have received it. If this is the case, please follow the instructions on the return page.
Items that were used, fully unboxed, mounted or not in its original state will not be accepted for return.
In every case, the cost and risk of the return shipment are at your own expense.
Once we receive the returned item in its original state and package, we will provide you with a full refund. Please bear in mind that this process can take up to but no longer than 2 weeks.
Used or modified product return policy
In case something went wrong while you assembled or used your item, returns are no longer an option, but our support team is always ready to help you out! Please go to our technical support page.
If you return an assembled or used item to us, a refund is not possible.
In case you believe that your item has a manufacturing problem or if it is incomplete, please go to our technical support page and send us a message. We will repair or replace the defective materials as needed.
In the event that your purchased item was damaged during shipment, please send us a ticket via customercare.velleman.eu. Include a detailed description and pictures of the damaged item and our customer service will arrange replacements.