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Damaged goods
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In the event that your purchased item was damaged during …
I did not get any confirmation about my order
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You placed an online order and have not received a …
Refund of returned items
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If you return your item(s), we’ll refund your purchase amount …
Return shipment costs
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Returning your order or a part of your order is …
How do I return my order?
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Is your order not what you expected or need? Don’t …
What happens when I don’t pick up my package in time?
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Belgium: When you’re not home when they try to deliver …
What happens when I’m not home when they deliver?
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If you’re not home at the moment they want to …
Order follow-up
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When you make an order, you will receive an order …
