Have you tried one of these?
Visit our online manual platform and check out the manual for your Velleman item.
Our online manuals are available in English, Dutch, French, German and Spanish, for selected products. Please use the language selector box in the top menu to change the language. If you cannot find the manual for your product on this platform, please refer to the product information page on this website and look under the downloads tab.
Go to our forum and talk to other makers about your problem.
Other makers might experience similar problems as you are, so please have a look at the existing posts to see if an answer to your problem is already provided. If not, you can create a new post describing the issues you encountered. When writing your post, please add as much pictures as possible. This makes it easier for us and all others to determine your problem and help you out.
Customer care system
In case you did not find the answer you were looking for on the Velleman for Makers forum or in the manual, please send us a support ticket via customercare.velleman.eu and we will try to help you as soon as possible. Describe your question or problem in English and if possible, include pictures. Also, please refer to the forum post that you have created so we can answer your question in the comments as well. This way, other makers may benefit from our feedback.
Looking for a phone number you can dial? We don’t want to dissapoint you, but our technicians can’t come to the phone right now. They are busy helping out all the makers who have sent us a support ticket via customercare.velleman.eu . However, you can come say hi at any upcoming event! We’d love to hear about your projects there. Keep an eye on our social pages to know where we’re gonna be. See you!
If you have a question about your order, shipping status or return, please visit our customer service page.